Terms & Conditions

Last Updated: 24 August 2026

Welcome to Gold Soul Jewels. By accessing, browsing, or purchasing from our website, you agree to the following Terms & Conditions. Please read these terms carefully before placing an order.

1. Acceptance of Terms

By accessing, browsing, or purchasing from the Gold Soul Jewels website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any of these terms, please do not use our website or place an order.

2. About Our Website

Gold Soul Jewels is an online jewellery store offering jewellery products through its website. All products are subject to availability and the product details, pricing, offers, and conditions mentioned on the website at the time of purchase.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colours, and other information displayed on our website are accurate. However, slight variations in colour, appearance, size, texture, or finish may occur due to photography, lighting conditions, screen settings, or the nature of the product.

All products undergo a quality check before dispatch to ensure that the product is in proper condition before being shipped to the customer.

4. Product Availability

All products are subject to availability. Gold Soul Jewels reserves the right to modify, discontinue, or limit the availability of any product without prior notice. In the event that a product becomes unavailable after an order has been placed, we may cancel the affected order and provide an applicable resolution in accordance with our policies.

5. Pricing & Currency

Prices displayed on the website may be shown in different currencies depending on the currency selected by the customer. Available currency options may include USD (US Dollar), GBP (Pound Sterling), AED (UAE Dirham), Riyal, CAD (Canadian Dollar), AUD (Australian Dollar), and applicable African currencies, wherever supported by the website or payment gateway.

Prices, discounts, promotional offers, and other pricing conditions may be changed or withdrawn at any time without prior notice.

6. Orders

When you place an order on our website, you are submitting a request to purchase the selected products. Gold Soul Jewels reserves the right to accept, reject, or cancel an order due to circumstances including product unavailability, incorrect pricing or product information, payment failure, incorrect customer information, suspected fraudulent activity, delivery restrictions, technical errors, or other operational reasons.

If an order is cancelled by Gold Soul Jewels due to circumstances attributable to the company, any applicable resolution will be communicated to the customer according to the circumstances and applicable policy.

7. Payment & Partial Cash on Delivery

Gold Soul Jewels offers Partial Cash on Delivery (Partial COD) on eligible orders. Under Partial COD, the customer is required to pay 50% of the total order value in advance, while the remaining 50% is payable in cash at the time of delivery.

The 50% advance payment confirms and secures the order. Once the order has been confirmed and processing has commenced, the 50% advance amount is non-refundable in case the customer chooses to cancel the order.

Partial COD availability may depend on the customer’s location, order value, product, delivery service, or other applicable conditions.

8. Cancellation of Orders

Customers may request cancellation of an order before dispatch, subject to the applicable order status and company policy. However, where a customer has paid the required 50% advance under the Partial COD option, the advance amount will not be refunded if the customer cancels the order.

Once an order has been dispatched, cancellation may not be accepted.

9. Returns, Refunds & Replacements

Gold Soul Jewels follows a strict return and refund policy. Under normal circumstances, we do not offer refunds. Any request relating to a damaged product will be reviewed only after the required evidence and information have been submitted by the customer.

If a customer receives a damaged or incorrect item and wishes to request a replacement, the customer must inform Gold Soul Jewels within 24 hours of receiving the order. A replacement request will not be considered after this period.

The customer must provide an uncut, complete, continuous, 360-degree, unedited video showing the opening/unboxing of the package and the condition of the product. The video must clearly show the package, packaging condition, product, and alleged damage.

If the submitted video is found to have been edited, cut, manipulated, tampered with, or otherwise altered in any manner, the claim will be rejected. Gold Soul Jewels reserves the right to take appropriate legal action if any intentional tampering, manipulation, fabrication, or fraudulent alteration of the submitted evidence is identified.

All claims are subject to internal review. After reviewing the order, supporting evidence, and the customer’s request, Gold Soul Jewels will determine whether the request qualifies for a replacement or any other applicable resolution. Submission of a claim does not automatically guarantee approval.

10. Shipping Charges for Replacement

If a replacement is approved, shipping charges for the replacement will be borne by the customer. This applies even where the replacement has been approved following a damaged-product claim.

The customer may be required to pay the applicable shipping charges before the replacement is dispatched.

11. Sale Products

Products purchased under any sale, discount, clearance, promotional, or special offer are strictly non-returnable, non-exchangeable, and non-refundable.

No return, replacement, exchange, or refund request will be accepted for sale products except where required by applicable law.

12. Exchange Policy

Gold Soul Jewels does not offer a general exchange facility. Any replacement request for a damaged product will be considered only when the customer reports the issue within 24 hours and provides the mandatory uncut, unedited 360-degree video evidence required under this policy.

Sale and promotional products are strictly excluded from any exchange or replacement facility, except where required by applicable law.

13. Damaged Product Claims

If you receive a damaged product, you must notify Gold Soul Jewels within 24 hours of delivery.

A valid claim must include an uncut, continuous, unedited 360-degree video of the package opening and product condition. The video must not contain cuts, pauses, edits, alterations, or other forms of manipulation.

If the required video is not provided, or if the video shows any signs of tampering or editing, the claim may be rejected.

Because every product undergoes a quality check before dispatch, customers are strongly advised to record the complete unboxing process from the sealed package through the opening and inspection of the product.

14. Shipping & Worldwide Delivery

Gold Soul Jewels offers worldwide delivery to eligible locations. Delivery timelines and shipping charges may vary depending on the destination, courier service, customs requirements, public holidays, weather conditions, operational circumstances, and other factors beyond our reasonable control.

Any applicable customs duties, import taxes, local charges, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

15. Customer Responsibilities

Customers are responsible for providing accurate and complete information while placing an order, including their name, valid contact details, complete shipping address, postal code, and other information required for successful delivery.

Gold Soul Jewels will not be responsible for delivery issues, delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

16. Website Use

You agree not to use the website for unlawful purposes, attempt to gain unauthorized access to the website or its systems, interfere with website functionality, use automated systems to collect website content without permission, submit fraudulent orders or information, or otherwise misuse the website or its services.

17. Intellectual Property

All content available on the Gold Soul Jewels website, including the brand name and logo, product photographs, product descriptions, graphics, website design, text, videos, and other creative materials, is owned by or licensed to Gold Soul Jewels unless otherwise stated.

No content from the website may be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission.

18. Fraud, Tampering & Misrepresentation

Gold Soul Jewels maintains a strict policy against fraudulent claims, false representations, manipulated evidence, and tampering with product packaging, photographs, videos, or other evidence submitted in connection with an order or claim.

If any evidence submitted by a customer is found to have been intentionally edited, manipulated, fabricated, or tampered with, the relevant claim may be immediately rejected. Gold Soul Jewels reserves the right to take appropriate legal action against fraudulent activity or intentional tampering where considered necessary.

19. Third-Party Links & Services

Our website may contain links to or integrate with third-party services such as payment gateways, courier services, analytics services, or other platforms. Gold Soul Jewels is not responsible for the content, policies, security, availability, or practices of third-party websites or services.

20. Limitation of Liability

Gold Soul Jewels will make reasonable efforts to maintain the availability and accuracy of the website. However, we shall not be liable for indirect, incidental, or consequential losses arising from website use, service interruptions, delivery delays, technical failures, courier delays, customs-related issues, or circumstances beyond our reasonable control.

21. Changes to Terms

Gold Soul Jewels reserves the right to modify or update these Terms & Conditions at any time. Any updated version will be published on this page, and the revised Last Updated date will indicate when the changes were made.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the applicable jurisdiction under Indian law.

23. Contact Us

For questions, concerns, order-related queries, or requests regarding these Terms & Conditions, please contact:

Gold Soul Jewels
Email: support@goldsouljewels.com