Privacy Policy

Last Updated: 24 August 2026

Welcome to Gold Soul Jewels. We respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through our website.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect information such as your name, email address, mobile number, billing and shipping details, order details, payment and transaction-related information, information you provide when contacting customer support, and website usage and device information, where applicable.

2. How We Use Your Information

We may use the information collected to process and fulfil your orders, process payments through our authorized payment partners, arrange delivery of your orders, send order confirmations and delivery updates, respond to customer queries and support requests, process cancellations, returns, exchanges, and refunds where applicable under our policies, improve our website, products, and customer experience, detect and prevent fraudulent or unauthorized transactions, and comply with applicable legal and regulatory requirements.

3. Payment Information

Payments on Gold Soul Jewels may be processed through third-party payment gateway providers. We do not store your complete debit card number, credit card number, UPI PIN, CVV, banking password, or other sensitive payment credentials on our website servers. Payment information is handled by the respective payment service provider according to its applicable security and privacy practices.

4. Sharing of Information

We may share necessary customer information with trusted service providers when required to operate our business, including payment gateway providers, courier and logistics partners, website and technology service providers, and customer support and service providers. We only share information that is reasonably necessary for providing the relevant service. We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and provide a better shopping experience. Cookies may help us remember user preferences, understand website usage, improve website performance, maintain shopping-cart functionality, and provide relevant website features. You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics services, or other technology providers. These third parties may process information according to their own applicable privacy policies and terms.

8. Data Retention

We retain customer information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal or regulatory requirements.

9. Your Rights

Subject to applicable laws, you may contact us regarding your personal information if you wish to request access to your personal information, correction of inaccurate information, deletion of information where legally permissible, or clarification regarding the use of your information. To make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

Our website is intended for general users and is not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Gold Soul Jewels
Email: support@goldsouljewels.com