Shipping & Delivery Policy

Last Updated: 24 August 2026

At Gold Soul Jewels, we aim to process and deliver your jewellery orders safely and efficiently. We offer worldwide delivery, subject to the availability of shipping services to the destination country and applicable delivery conditions.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.

Processing times may vary in certain circumstances due to order verification, payment confirmation, product availability, or other operational requirements.

2. Delivery Timeline

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination, courier availability, customs procedures, and other factors.

International deliveries may require additional time depending on the destination country, customs clearance, local courier operations, and other circumstances beyond our reasonable control. All delivery timelines are indicative and are not guaranteed.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is completed, wherever applicable. Shipping charges may vary depending on the destination, order, shipping method, and applicable courier charges.

For any approved replacement, all applicable shipping charges will be borne by the customer, including the cost of shipping the replacement product.

4. Worldwide Delivery

Gold Soul Jewels offers worldwide delivery. Orders may be shipped to eligible destinations internationally, subject to courier availability and applicable laws, regulations, customs requirements, and delivery restrictions.

For international orders, any applicable customs duties, import taxes, local taxes, clearance charges, or other destination-specific charges shall be borne by the customer, unless explicitly stated otherwise at checkout.

5. Order Tracking

Once an order has been dispatched, tracking details may be shared with the customer through their registered email address, mobile number, or other available communication channels.

Customers are responsible for monitoring their shipment using the tracking information provided.

6. Delivery Delays

Gold Soul Jewels makes reasonable efforts to deliver orders within the estimated delivery period. However, delays may occur due to courier service issues, weather conditions, public holidays, natural disasters, customs clearance, incorrect or incomplete addresses, regional restrictions, transportation disruptions, high-volume periods, strikes, or other circumstances beyond our reasonable control.

Gold Soul Jewels shall not be responsible for delays caused by such circumstances.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including their full name, contact number, email address, complete delivery address, city, state/province, country, and postal/ZIP code.

Gold Soul Jewels shall not be responsible for delays, failed deliveries, returns, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

8. Delivery Attempts & Returned Shipments

Our courier partners may make delivery attempts according to their standard delivery procedures. If the customer is unavailable, refuses to accept the package, fails to respond to the courier, or provides incorrect/incomplete delivery information, the shipment may be returned to Gold Soul Jewels.

If a shipment is returned due to a customer-related reason, any additional shipping or re-dispatch charges shall be borne by the customer. Re-dispatch will only be arranged after applicable charges have been paid.

9. Damaged or Tampered Package

Customers are advised to carefully inspect the package at the time of delivery. If the package appears visibly damaged, opened, broken, or tampered with, the customer should record the condition of the package before opening it.

If a customer receives a damaged or incorrect product and wishes to request a replacement, the customer must inform Gold Soul Jewels within 24 hours of receiving the order.

A damaged-product claim will only be considered when the customer provides the required evidence mentioned below.

10. Mandatory 360-Degree Unboxing Video

For any claim relating to a damaged, defective, or incorrect product, the customer must provide a complete, continuous, uncut, unedited 360-degree video showing the package from all relevant angles and the complete unboxing process.

The video should clearly show the condition of the outer package, shipping label, packaging, product, and alleged damage.

The video must be original and unedited. Any cutting, editing, alteration, manipulation, missing portions, or other form of tampering may result in the claim being rejected.

11. Video Tampering & Fraudulent Claims

Gold Soul Jewels maintains a strict policy against manipulated or fraudulent evidence.

If any submitted video or other evidence is found to have been edited, cut, manipulated, fabricated, or tampered with in any manner, the claim will be rejected.

Where intentional tampering, fraudulent representation, or fabrication of evidence is identified, Gold Soul Jewels reserves the right to take appropriate legal action against the concerned individual.

12. Quality Check Before Dispatch

All products undergo a quality check before dispatch to ensure that the product meets our quality standards and is in appropriate condition before being shipped.

Because the product is inspected before dispatch, customers must follow the mandatory unboxing-video procedure when reporting any damage or discrepancy.

13. Replacement Policy

If a damaged or incorrect product claim is submitted within the required 24-hour period and the customer provides valid, uncut, continuous and unedited 360-degree video evidence, our team will review the claim.

After reviewing the order and submitted evidence, Gold Soul Jewels will determine whether the claim qualifies for a replacement or any other applicable resolution.

Submission of a claim does not automatically guarantee approval.

If the claim is approved and a replacement is offered, the customer will be responsible for the applicable shipping charges for the replacement.

14. No Refund Policy

Gold Soul Jewels follows a strict no-refund policy. Under normal circumstances, no refunds will be provided.

Any request submitted by a customer will be reviewed according to the applicable policy and circumstances. A customer submitting a claim does not create an automatic entitlement to a refund.

In cases where a customer has paid 50% advance under the Partial Cash on Delivery option, the 50% advance amount will be non-refundable if the customer cancels the order.

15. Sale Products

Products purchased under any sale, discount, clearance, promotional, or special offer are strictly non-returnable, non-exchangeable, and non-refundable.

No refund or exchange will be provided for sale products, except where required by applicable law.

16. Shipping Charges on Returns or Replacements

Where a replacement or any other approved post-delivery resolution is provided, shipping charges shall be borne by the customer.

Gold Soul Jewels does not bear the customer’s shipping costs for replacement shipments unless specifically agreed otherwise in writing.

17. International Orders

For international orders, customers are responsible for complying with applicable import requirements in their country. Any customs duties, import taxes, local taxes, customs clearance fees, or other charges imposed by the destination country shall be borne by the customer.

Delivery may be delayed if an order is held by customs or requires additional documentation or payment.

18. Contact Us

For shipping, delivery, or order-related queries, please contact us at:

Gold Soul Jewels
Email: support@goldsouljewels.com